FAQ
Answers From Savannah's Best Hotel

You have questions, we have answers. Here is a list of The DeSoto Savannah's Frequently Asked Questions.

Arrival and Departure:

Check-In: 4:00 pm
Check Out: 11:00 am

What are the cleanliness standards at your hotel? Are you taking extra precautions?

The health and well-being of our guests and employees is of the utmost importance to us, and The DeSoto proudly adheres to the highest standards of hotel cleanliness and sanitization. Click here to learn more about the details of our SoClean program and what it means for your stay.

What are the room taxes and fees for my stay?

  • Sales Tax is 7.0%
  • Occupancy Tax is 6.0%
  • Georgia Hotel Room Fee is $5.00 per room per day
  • City of Savannah Transportation Fee is $1.00 per room per day

Housekeeping

Daily Housekeeping Service is limited to service change of towels and removal of trash, should you wish to have your room fully serviced you may make this request by dialing “0”.

Pets

Only service animals are permitted at The DeSoto. 

Rooms

We have 246 guestrooms consisting of standard kings, double/double room types; upgrade options to rooms with balconies, city views and suites, based on availability.

Are you affiliated with any hotel brands/chains?

We are a member of Sotherly Hotels’ collection of independent hotels. We are also affiliated with Preferred Hotels & Resorts as well as Historic Hotels of America.

Do we offer a rewards program?

We participate in Preferred Hotels & Resorts’ iPrefer rewards program, which lets guests accrue and redeem rewards points at Preferred’s ever-growing collection of luxury independent properties domestically and abroad. For more information, visit www.preferredhotels.com/iprefer.

Pool & Fitness Center

Our outdoor pool and fitness center is located on the second floor. Hours are 6am-10pm daily, a room key is required to access both the pool and fitness center. Seasonal pool bar available Friday – Sunday 12 pm-6 pm, pending weather.

Refrigerators & Microwaves

Refrigerators are included in all of our suites and corner king rooms and available upon request in other room types (subject to availability and fees). Microwaves are included in all of our suites and corner king rooms as well, but they are not available in any other room type.

Restaurants & Dining

Edgar’s Proof & Provision, a restaurant, and full-service craft bar, serves modern Southern-inspired gastropub fare including small plates, sandwiches, and snacks. Proof & Provision offers dinner and is open from 4:00 pm-10:00 pm daily. Foodservice ends at 10 pm.

1540 Room is not currently available.

Buffalo Bayou Coffee offers light bites, pastries in addition to a wide variety of coffee and espresso sourced locally open daily 7am-11am.

In-Room Dining

 Not offering currently. 

Parking

The DeSoto only offers valet parking; no self-parking options are available. The cost for valet parking is $34 per night. Garage clearance is for vehicles 6'2" or under including cases or racks. 

Public Transportation

The DeSoto recommends guests use Above and Beyond Limousine Service, taxi, or Uber/Lyft when transportation is required. All are available for your trip to/from Savannah/Hilton Head International Airport as well. Our Sotherly Host will be happy to arrange transportation on your behalf with one of the above services during your stay.

Cancellations

Our standard cancellation policy is 48 hours in advance, but it can vary depending on the specifics of your reservation. Please check the confirmation email you received upon making your reservation for the cancellation policy that pertains specifically to your stay. Cancellation policies for group guests are outlined in the group contract. Late cancellations, as determined by the standard that pertains specifically to your reservation, will be charged a fee of one night’s room and tax.

Reservation Deposits

A credit card is required to guarantee a reservation at The DeSoto. If an Advance Purchase Rate is booked, a full non-refundable deposit is required at time of bookings. Deposit policies vary for special events and/or group bookings.

Check-In Deposits

A credit card is required at check-in for all reservations and a deposit of $50.00 per day will be held to guarantee incidental charges. This is required for all reservations regardless of how they were booked.

Smoking

The DeSoto is a non-smoking hotel. Smoking is prohibited anywhere on the hotel property, including but not limited to rooms, balconies, patios, and/or pool deck. Guests smoking on hotel property will be charged an additional cleaning fee.

Business Center

Please contact the Sotherly Host for help with any business needs you may have during your stay.

Gift Shop

Located in the lobby of the hotel, our SoSavannah gift shop includes snacks, souvenirs, and unique local items as well as any personal items or necessities you may need during your stay.

Due to COVID-19, some of our amenities and services may be unavailable or have limited hours of operation during your stay. All up-to-date information will be available at the front desk during check-in.

Thank You