Our Commitment To You

Health and Safety Protocol

When it comes to our guests, safety is our first priority. As a member of Sotherly Hotels’ collection of independent properties, we are operating at the highest standards for hygiene and cleanliness as part of Sotherly’s “SoClean” initiative. Please see below for a summary of the steps and precautions we are taking as part of the SoClean program, and please don’t hesitate to reach out to us if you have a question about a specific aspect of your stay.


Highlights

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Initiatives

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  • Elevator buttons are sanitized by team members at least once per hour.
  • No more than four guests are permitted per elevator.
  • Meeting and banquet room layouts allow for physical distancing between guests attending all meetings and events.
  • Pool seating configured to allow for at least six feet of separation between groups of guests and sanitized after each use.
  • Special guidelines in place for fitness-related amenities, including but not limited to alternative in-room and outdoor wellness programming
  • Overall frequency of cleaning and sanitizing public spaces has been increased, including all frequent and high-contact surfaces.
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  • Masks will be provided to guests at check-in, and hand sanitizer stations will be available throughout the property, including at all entrances and exits as well as at the front desk and guest service kiosks.
  • Entrance doors are automated or manually opened by a team member so guests can avoid high-touch surfaces.
  • When the number of guests exceeds lobby capacity, we implement a peak period queueing procedure which includes a Lobby Greeter.
  • Room keys are sanitized before stocking.
  • Bell carts are thoroughly sanitized between each use.
  • Every guest receives an amenity bag during check-in containing masks, hand sanitizer, and a COVID-19 awareness card.
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  • Hotel courtesy vehicles are thoroughly cleaned before and after each use.
  • No more than six guests are permitted per vehicle and guests may not ride in the front passenger seat.
  • For the safety of all involved, our team members will no longer open vehicle doors upon arrival or departure.
  • Valet services may be suspended or limited at hotels that offer self-park options. Please check with the front desk for more information.
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  • A spray bottle of sanitizer or wipes is provided in each room for guest use (subject to availability) and stored out of the reach of small children.
  • Use of self-service ice machines is suspended and signage is posted indicating ice is available through In-Room Delivery.
  • Guest laundry and dry-cleaning services adhere to contactless pick-up and delivery protocols.
  • In-room collateral has been replaced by single-use collateral and/or is accessible electronically.
  • Newspapers and magazines are accessible through PressReader for guests to read on their own devices.
  • Extra pillows and blankets are available upon request.
  • All guest amenities are pre-packaged before being placed in guestrooms.
  • New contactless in-room dining protocol includes setting and delivering meals on a table outside the guest room and notifying the guest upon arrival.
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  • Self-serve, buffet-style dining is suspended and replaced by alternative service styles.
  • Condiments are served in containers that are either disposable or washed after each use.
  • Check presenters, votives, pens, and all other reusable guest contact items are either sanitized after each use or single-use.
  • Menus are single-use and/or disposable.
  • Seating capacities in restaurants and bars are reduced to allow for a minimum of six feet between each group/party.
  • Bar stools are spaced to adhere to appropriate physical distancing guidelines.
  • When offered, bar snacks will be provided in single-serve portions to each individual guest.
  • All food and beverage items are placed directly on a surface instead of handed directly to the guest.

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Due to COVID-19, some of our amenities and services may be unavailable or have limited hours of operation during your stay. All up-to-date information will be available at the front desk during check-in.

Thank You